Shipping & Tax

SHIPPING TIMES NOTICE: 

***During the Covid-19 Pandemic, it's normally taking about 15-20 days to ship with the fast shipping option (air). It can take up to 40-55 days with standard free shipping (boat) during the Covid-19 Pandemic. This time frame begins from the day you receive your tracking number. We thank you in advance for your patience during these difficult times.***

 

Shipping Methods

 

U.S. Express Shipping

Packages are shipped from our L.A. warehouse by UPS.

Estimated Delivery Time: 3-7 days (Contiguous U.S. only. )

Shipping information will be updated after ship out.

 

Fast Shipping

Air transport + Local Express (Fedex / UPS / DPD)

Packages are shipped from our factory in China.

Estimated Delivery Time: 15-25 days 

Shipping information will be updated when the package is arrived at the destination country after customs clearance.

 

Standard Shipping

Sea transport + Local Express (Fedex / UPS / DPD)

Packages are shipped from our factory in China.

Estimated Delivery Time: 35-40 days 

Shipping information will be updated when the package is arrived at the destination country after customs clearance.

Raldey Shipping Information Cheat Sheet: 

"I have an order confirmation, but no tracking number after a few days"

Answer: Unless we are waiting on parts, we generally ship out boards within 3-5 business days. Therefore it's most likely that your board has left the factory, but hasn't reached the Chinese board yet to be shipped overseas. The international The moment we receive a tracking number from the international freight company, we pass it along to you. Please be patient, your board is on the way. 

"Raldey has shipped my board and it's left the factory, but I need to cancel and get a refund, is this possible?"

Answer: Once the board has left the factory, refunds are not possible. Once your board is at Chinese customs, it's simply impossible for us to get back. Furthermore, the shipping cost for a customer to ship a board back to us is astronomical. It's almost the cost of a Raldey Board itself. Once your board has left the factory, that board is yours to keep (or sell, but we really think you should try it out, cause it's pretty cool).

"I just got my tracking number, but it says that's coming from XYZ state/country."

Answer: This is most likely where your board will arrive at in your native country after being shipped from our factory in China. This is where a company such as Fedex will pick up your board and deliver it to you (yay!). Please be patient, your board is on the way. 

"Raldey sent me a tracking number a few days ago, but it hasn't updated in a few days. Where is my board?"

Answer: This means that the board is still being shipped overseas from China to your country via plane or ship. Please be patient, your board is on the way. 

    "My tracking number hasn't updated in a week. Where is my board?"

    Answer: This means that the board is still being shipped overseas from China to your country via plane or ship. Remember, your tracking number will NOT show any information until the board arrives in your country and passes through customs. Please be patient, your board is on the way. 

    "My tracking number had an initial delivery date, and the tracking number didn't update and now that date has come and gone, with no delivery. Where is my board?"

    Answer: The company that creates the tracking number (Fedex, UPS, etc) will automatically generate a delivery date. This is computer generated, systematic, and NOT accurate. Don't forget, your tracking number will NOT show any accurate information (or any information at all, in most cases) until your board arrives in your country and passes customs. 

    "My tracking number hasn't updated in a couple weeks. Where is my board?"

    Answer: This means that the board is still being shipped overseas from China to your country via plane or ship. Remember, your tracking number will NOT show any information until the board arrives in your country and passes through customs. Please be patient, your board is on the way. 

    "My tracking number finally has an update from Fedex/UPS. What does this mean?"

    Answer: HALLELUJAH! The day has finally come. The board is now in the hands of your local delivery company after passing customs, and you are only hours/days, from riding that sweet sweet electric surfin' concrete. 

    Tax: 

    1.  If you buy a complete board, no tax will be charged for orders shipped to the US and the EU.(tax will be charged for customers in NZ/Norway/Switzerland/South Korea)

    2.  If you buy spare parts and ship them to EU/NZ/AU, you will need to pay tax.