Shipping & Tax

Statement on transportation (August 18,2020):

Raldey’s fast shipping is a combination of air transportation and local express transportation. Standard shipping is a combination of ocean transportation and local express transportation. After we ship your skateboard from the factory, the system of the local express company will send you a courier tracking number.
It is a unique tracking number. The tracking number will not take effect immediately. The estimated time of arrival provided by the local express company is also inaccurate at that time. The shipping status will only be updated when it arrives at the destination country. It could not be updated during air or sea transportation.

After your skateboard passed the custom of the destination country, the local express company will pick it up and start to update the tracking information.
Only then the estimated time of arrival provided by the courier system is accurate.

After the skateboard is shipped, Raldey’s team is unable to control transportation progress and transportation time. The tracking information that you receive online, we receive the same. Therefore, please wait for your package patiently and no need to ask about the shipping status frequently.

Your area may be a high-tariff area, please continue to contact us by email: Michael@raldey.com

Raldey Shipping Information Cheat Sheet: 

"I have an order confirmation, but no tracking number after a few days"

Answer: Unless we are waiting on parts, we generally ship out boards within 3-5 business days. Therefore it's most likely that your board has left the factory, but hasn't reached the Chinese board yet to be shipped overseas. The international The moment we receive a tracking number from the international freight company, we pass it along to you. Please be patient, your board is on the way. 

"Raldey has shipped my board and it's left the factory, but I need to cancel and get a refund, is this possible?"

Answer: Once the board has left the factory, refunds are not possible. Once your board is at Chinese customs, it's simply impossible for us to get back. Furthermore, the shipping cost for a customer to ship a board back to us is astronomical. It's almost the cost of a Raldey Board itself. Once your board has left the factory, that board is yours to keep (or sell, but we really think you should try it out, cause it's pretty cool).

"I just got my tracking number, but it says that's coming from XYZ state/country."

Answer: This is most likely where your board will arrive at in your native country after being shipped from our factory in China. This is where a company such as Fedex will pick up your board and deliver it to you (yay!). Please be patient, your board is on the way. 

"Raldey sent me a tracking number a few days ago, but it hasn't updated in a few days. Where is my board?"

Answer: This means that the board is still being shipped overseas from China to your country via plane or ship. Please be patient, your board is on the way. Take a peek below at some common shipping time estimates ("estimate" is the key word there, it's an educated assessment given to us by the shipping companies. We have ZERO control over shipping after that board leaves the factory en route to your doorstep).

Shipping Times: 

***During the Covid-19 Pandemic, it's normally taking about 15-20 days to ship with the fast shipping option (air). It can take up to 30-35 days with standard free shipping (boat) during the Covid-19 Pandemic. This time frame begins from the day you receive your tracking number. We thank you in advance for your patience during these difficult times.***

Normal Tracking Times: 

  • United states: 10-14 days.
  • Europe: 12-20 days.
  • Canada: 15-20 days.
  • Australia: 10-13 days.
  • Western Australia: 13-17 days.
  • Japan: 5-7 days.
  • Singapore: 5-7 days.

"My tracking number hasn't updated in a week. Where is my board?"

Answer: This means that the board is still being shipped overseas from China to your country via plane or ship. Remember, your tracking number will NOT show any information until the board arrives in your country and passes through customs. Please be patient, your board is on the way. 

"My tracking number had an initial delivery date, and the tracking number didn't update and now that date has come and gone, with no delivery. Where is my board?"

Answer: The company that creates the tracking number (Fedex, UPS, etc) will automatically generate a delivery date. This is computer generated, systematic, and NOT accurate. Don't forget, your tracking number will NOT show any accurate information (or any information at all, in most cases) until your board arrives in your country and passes customs. 

"My tracking number hasn't updated in a couple weeks. Where is my board?"

Answer: This means that the board is still being shipped overseas from China to your country via plane or ship. Remember, your tracking number will NOT show any information until the board arrives in your country and passes through customs. Please be patient, your board is on the way. 

"My tracking number hasn't updated in a few weeks. Where is my board?"

Answer: (seeing a pattern yet?)This means that the board is still being shipped overseas from China to your country via ship. Generally shipping by boat takes far longer than by air. Remember, your tracking number will NOT show any information until the board arrives in your country and passes through customs. Please be patient, your board is on the way. 

"My tracking number finally has an update from Fedex/UPS. What does this mean?"

Answer: HALLELUJAH! The day has finally come. The board is now in the hands of your local delivery company after passing customs, and you are only hours/days, from riding that sweet sweet electric surfin' concrete. 

Other Common Shipping Information

Note: Please allow 3-5 business days to ship out from the factory. Then based on current situation by logistics company, you can track your order on the tracking company's website. 

Since Electric skateboard comes with big battery ( 504Wh ). It needs to be transported in a safe and different channel.

Shipping Method: Air transport + Local Express (Fedex / UPS / DPD)
Your packages will be handed over to Local Express after customs clearance in your Country.
Shipping information will be updated after customs clearance.

What is the current shipping time?

 

  • United States: 7-15 days. 
  • Europe: 15-20 days. 
  • Canada: 15-20 days. 
  • Australia: 10-15 days. 
  • Western Australia: 13-17 days 
  • South Korea: 5 to 7 days 
  • Japan: Signage 5 to 7 days
  • Taiwan: 5 to 7 days 
  • Singapore: 5 to 7 days
  • West Malaysia: 5 to 7 Days 
  • East Malaysia: 7 to 10 days 
  • Vietnam: 7 to 10 days

 

Statement on transportation (Mid-June 2020):

Recently, due to this factors such as COVID-19 and protests, etc.transportation has been greatly affected, and the delivery time is slower than before.

so we made a tough decision: in order to our customers can receive their products more faster,from now on Raldey Orders will be the default setting :shipped by air.

If you are willing to accept sea and land transportation for more than 30 days, please contact Michael@raldey.com, we can reduce the air freight difference of 150 USD for you. However, once the slow order is shipped, we will not accept a refund.

Your area may be a high-tariff area, please continue to contact us by email: Michael@raldey.com

  

Tax: 

1.  If you buy a complete board, no tax will be charged for orders shipped to the US and the EU.(tax will be charged for customers in NZ/Norway/Switzerland/South Korea)

2.  If you buy spare parts and ship them to EU/NZ/AU, you will need to pay tax.