When contacting us, please send us screenshots of orders, as well as several photos or videos of any problems with your Raldey Board. If you don't provide these attachments, it will only delay our ability to help you. Please make sure to use the correct Raldey email for your situation. Otherwise, we will forward your email to the correct department, which may delay our response.
Got a shipping question? Start here
Got a question about cancelling or refunding an order? Start here
For after sales support, troubleshooting, or warranty,For Order Inquiries:firstname.lastname@example.org
For anything else,For general questions about our products: email@example.com
For business, distribution, or influencer inquiries: firstname.lastname@example.org
For urgent assistance only, please also provide your phone number, as well as your time zone and the time of day you would be available to receive a phone call. This doesn't guarantee that we will call you, but if we deem it necessary, we can call you from a blocked number to help you. However, you won't be able to call back, and we can't text you, so please keep all written communication in email.
We will respond to all emails ASAP.